Counterfeit cosmetics can put customers at risk.
We monitor unauthorized sales, protect our intellectual property, and help customers verify products.
Because cosmetics come into direct contact with the skin, counterfeit and resold products can pose a risk. We monitor online marketplaces for listings whose quality or authenticity we cannot verify.
We hold design rights and trademarks for distinctive elements such as packaging and product shapes. These rights help us prevent copycat products from misleading customers.
If you have concerns about a product, our Customer Support Center can inspect it and help verify its lot number.
Please buy our products from an official online shop, a directly operated store, or an authorized retail partner. Products sold elsewhere may be counterfeit or unauthorized.
We cannot guarantee the quality of products that show signs of use or are sold through flea markets and similar services. Our warranty does not cover expired products or items without proof of purchase.
Some fraudulent websites imitate official stores, offer products at unusually low prices, or try to steal personal information. Check the seller and website address before you buy.
Our packaging displays the brand logo and the name of the manufacturer or distributor. If you are unsure whether a product is genuine, contact our Customer Support Center or use the form below. We can inspect the product and help verify its lot number.
If you find a counterfeit product or an unauthorized seller, please report it through the form below.
